Last updated August 17, 2026
Privacy Policy
How Potted Habits handles information used for consultations, orders, delivery, customer care, and website preferences.
Information you provide
When booking and checkout become available, we may collect your name, contact details, delivery address, service preferences, placement information, photographs you choose to provide, and payment-related transaction records. Payment card details are expected to be handled by a payment processor rather than stored directly by Potted Habits.
How we use information
We use information to respond to questions, plan suitable plant and pot designs, fulfill and schedule services, provide care support, process transactions, prevent misuse, and meet legal or accounting obligations.
Service providers
We may share only the information needed with providers that support hosting, payments, scheduling, communications, delivery, and professional advice. We do not sell personal information.
Cookies and session preferences
This site uses session storage to remember your cookie choice while the current browser session remains open. Non-essential analytics, advertising, or tracking technologies will not load unless the relevant category is accepted. See our Cookie Policy.
Retention and security
Information is kept only as long as reasonably needed for the purpose collected, legal obligations, dispute resolution, and business records. We use reasonable safeguards, but no online service can promise absolute security.
Your choices
You may ask to access, correct, or delete information associated with you, subject to legal and operational requirements. You may reject non-essential cookies through the site notice and use browser controls to clear stored site data.
Children and updates
Our services are not directed to children under 13. We may revise this policy as the business and website develop; the posted effective date identifies the current version.